Frequently Asked Questions
Q: What's the best way to put on the Vossanova sleeve?
A: We designed the sleeve to be tight on the VOSS bottle. Using the right technique will make it much easier to put on the sleeve. Here's what we recommend:
Q: Why the name Rafa?
A: Now that's a good question. Our son's middle name is Rafael and his nickname is Rafa. We knew this was the perfect name for our company. It's also a great reminder that we're striving to save the planet for our children and future generations.
Q: Where can I purchase Rafa products?
A: Right here on our website! We're also available on amazon.com - just search for "rafa sleeve and lid." We're exploring relationships with retail partners at this time. If you're interested in selling our products, please contact us at firstname.lastname@example.org.
Q: Where is your company located?
A: We're based in sunny Carpinteria, California. We think it's one of the nicest places on the planet and it serves as a daily reminder of the natural beauty we're working to preserve.
Q: What is your return policy?
A: If you don't love your Rafa, simply return it within 30 days of purchase (in its original condition) and we'll refund you 100% of your purchase price. To start a return, please email us at info@rafabottle.